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FAQ's - Frequently Asked Questions

   Looking for answers? Check here and in rptMart help before contacting support.
   For convenience similar questions are grouped together.

    General Topics
 How do I get help?
 
    rptMart and Crystal Reports™ (CR)
 What is CR?
 Do I need CR?
 Are CR and rptMart associated in any way?
 Where do I get information about CR?
 
    Evaluation Version/Registering
 Who can use the 'UNREGISTERED EVALUATION VERSION' (UEV)?
 How/when can I register?
 What's the most important step in the registration process?
 How much does it cost to register?
 
    Session Limits
 What is a session?
 What is the 'Session Limit'?
 How many users can run rptMart at the same time?
 What session limit does my site need?
 
    Requirements/Capabilities
 What are the hardware/OS requirements?
 Will a Win3.x version be released?
 Can rptMart run reports created with CR version X?
 Are there any special requirements for the CR reports that rptMart runs?
 
    User Interface
 Help! I can't find the menus.
 The colors on the window title bars look horrible.
 All my setup has changed. What's happened?
 Bobby can run the 'Sales' report but I can't. Why?
 I've forgotten my password. What can I do?
 
    User/Report Management
 How does rptMart reference a CR report?
 How does rptMart reduce CR report file copies?
 How does a user get access to a report?


  Answers

 General
  How do I get help?
See the Support page for details. To Questions
 
 rptMart and Crystal Reports™ (CR)
  What is 'CR'?
CR is Seagate Crystal Reports™ which is a registered trademark of Seagate Software, Inc. To Questions
 
  Do I need CR?
rptMart only works on the report files produced by CR. rptMart will be no use to you unless you are using CR for your reporting requirements. To Questions
 
  Are CR and rptMart associated in any way?
No. rptMart and its owners are not associated with Seagate Crystal Reports™ or Seagate Software, Inc. To Questions
 
  Where do I get information about CR?
Start at http://www.seagatesoftware.com/ or search for 'seagate' etc. To Questions
 
 Evaluation Version/Registering
  Who can use the 'UNREGISTERED EVALUATION VERSION' (UEV)?
The License Agreement defines who can use the UEV.
In simple terms it says that the UEV may be...
1. used freely for personal, private use (registration is NOT required in these cases).
2. used ONLY for evaluation purposes, for 3 or less months, in any business or organization.
Read the License Agreement for the complete, definitive terms. To Questions
 
  How/when can I register?
You can register online anytime. To Questions
 
  What's the most important step in the registration process?
You can save time (and money?!) by reading the information in the rptMart help file.
Start at 'Registering rptMart' in the Contents. To Questions
 
  How much does it cost to register?
The cost of registering depends on the number of simultaneous user sessions you need for your reporting.
Current prices are given in Register. To Questions
 
 Session Limits
  What is a session?
A session begins when a user logs on to rptMart and it terminates when they log off.
Each logon creates a new session and a user may have multiple sessions (subject to the System Administrator's control). To Questions
 
  What is the 'Session Limit'?
This is the maximum simultaneous user sessions that can be active at any time.
If the system is running at the session limit any users attempting to logon will be refused entry and will have to wait until another user logs off. To Questions
 
  How many users can run rptMart at the same time?
This depends on the session limit for your site. You can increase your session limit by purchasing additional session license packs from rptMart. To Questions
 
  What session limit does my site need?
Save yourself time (and money?!) by reading the information in the rptMart help file.
Start at the 'Estimating Session Requirements' subtopic under 'Registering rptMart' in the Contents.
It is very important that you read these topics. To Questions
 
 Requirements/Capabilities
  What are the hardware/OS requirements?
rptMart is a 32bit application which runs under Win95/98/NT/2000/XP (not Win3.?? etc)..
In theory it should perform well on any system that can run CR32 (or other large apps).
rptMart does not require large amounts of system resources but running some reports may use large amounts of memory (just as they would if run in CR). To Questions
 
  Will a Win3.x version be released?
There are no plans to make a Win3.x version. To Questions
 
  Can rptMart run reports created with CR version X?
This release can run reports created with CR version 8.0 'and prior'.
The 'and prior' is based on the CR claim that the current version can handle report files from prior versions.
Although this appears to be generally true you may encounter situations where database drivers etc. have become obsolete and been replaced with other types. In these cases rptMart will not be able to update the report to the new drivers. You will need to open the report within CR and change the driver types to a current type. To Questions
 
  Are there any special requirements for the CR reports that rptMart runs?
No. If the report can run in CR you should have no trouble running it in rptMart. To Questions
 
 User Interface
  Help! I can't find the menus.
To keep its desktop footprint is as small as possible rptMart no main menu. The menus come off the buttons.
Most menus are local context menus which are accessed by right clicking. To Questions
 
  The colors on the window title bars look horrible.
There are two possible reasons for this:
  1. You have picked horrible colors or..
  2. You are running Windows in a 256 (or less) color mode.
Set or turn off 'Special Captions' in the 'Setup/Preferences' dialog OR change the color mode to get more colors. To Questions
 
  All my setup has changed. What's happened?
Your setup is usually stored on your workstation. If you logon from another workstation your old setup won't be available. To Questions
 
  Bobby can run the 'Sales' report but I can't. Why?
Reports are made available to Access Groups. If you and Bobby are in different groups then you will probably have access to different reports. To Questions
 
  I've forgotten my password. What can I do?
Passwords are not stored in rptMart. Ask your rptMart administrator to give you a new password. To Questions
 
 User/Report Management
  How does rptMart reference a CR report?
Each report record in rptMart stores the name of the CR file that it is based on. To Questions
 
  How does rptMart reduce CR report file copies?
Many report records can reference the same CR file. To Questions
 
  How does a user get access to a report?
Each report record belongs to a report group AND each user belongs to a user control group.
The user can only access the report if the two groups are linked. To Questions